Frequently Asked Questions
We strive to answer every inquiry as quickly as possible; in most cases you will hear from us within 24 hours.
Yes. We support some international banks.
As soon as the page has refreshed and the new account is listed as active in the Account Dropdown Menu, you can begin using all the features PowerWallet offers.
Yes. While one of your accounts is refreshing, you are free to continue using PowerWallet and work in any of your other accounts. It is only the account in the process of refreshing that cannot be accessed during that time.
Your data gets updated every day at 3:00 AM (EST).
Privacy and Security
Absolutely! PowerWallet goes through rigorous testing every day to provide the highest level of security and ensure the maximum level of protection against identity theft, hackers, and other online threats.
PowerWallet is a read-only platform and uses 256-bit SSL encryption to send information. It is backed by some of the most stringent monitoring systems, including VeriSign, McAfee, Norton and TRUSTe.
PowerWallet needs to communicate with your online banking system in order to download and display your financial data so you can take full advantage of all the features our site has to offer.